You will not be charged for cancelling any insurance policy organised by Protect Family Plans Ltd within the first 30 days.

This period is also known as the cooling off period, which gives you time to read through all of your documentation to ensure that you are completely satisfied with the policy/policies provided. You should be aware that there is potential cost to you should you cancel your insurance policy after 30 days. 

We are remunerated for providing you with insurance services, via commission paid to us, by your policy provider. Although we receive this commission at the start of your policy, the insurance company will require us to repay any of this commission on a pro rata basis during the initial period of your policy if you choose to cancel or stop paying your premiums. Insurance companies have different initial periods but they are normally 24-48 months. As you will appreciate, we will have provided you with the majority our services at the start of your policy, the majority cost to us, in providing this service, has already been incurred.

Should you decide to cancel your policy during the insurance company’s initial period we will reserve the right to invoice a cancellation administration fee of £240.00 or the amount we are required to repay to your insurer (whichever is the smaller figure). This covers the costs incurred by us to provide your with the original policy .

We understand that circumstances change and the policy may no longer be suitable during the term. If we are notified and allowed to amend the cover where necessary, the cancellation fee may not need apply.